Useful information

  • Don’t forget your passport if you are travelling abroad or on a domestic flight
  • Don't forget that you must tell us about your support needs before you book your holiday
  • Don't forget to bring your blue badge if you usually travel with one
  • Don't forget that you will not be allowed to smoke in any of our properties or vehicles
  • Don’t forget to tell us before you book if you need a ground floor room or have trouble climbing stairs
  • Don’t forget that we may be able to offer you a single room for a supplement if you ask before you book

  1. Booking

    Enquiries are welcome by phone but bookings can only be secured on receipt within 7 days of a completed booking form and a non-refundable deposit of £100 per person, per break. You must complete the form fully and disclose all special requirements. Your booking must be accompanied by details of your personal travel insurance. All cheques must be made payable to Bury Active. If your holiday starts within 90 days of booking the full cost is payable with your booking form. Prices are subject to change and should be confirmed prior to booking. You should also check which excursions are included in the price of your holiday, together with the cost of single rooms and support.

  2. What's included

    Accommodation, travel from one of our set pick-up points (including cross-channel and flights where required), daily trips out (but not the cost of entrance fees unless specified), meals as specified. 24 hour support from experienced couriers restricted to basic needs such as help with water temperatures for baths and showers, assistance with hair washing and shaving, sorting (but not laundering) clothing. Support does not include provision for waking nights - if you require this please tell us before booking. Please see Sections 3-8.

  3. Support

    Please contact us to discuss your support requirements for any daily, medical, dietary, mobility and communication support not covered in Section 2. 1:1 support can be arranged. It is essential that we are made fully aware of your support needs as failing to do so may result in understaffing and so restrict the activities in which you are able to take part. All supplements are payable in advance. All costs incurred as a result of laundering soiled and/or wet clothing and linen will be invoiced at the end of the holiday. Costs incurred through non-disclosure of support needs, inappropriate packing, excess baggage or failure to supply all required medication and personal hygiene products will be invoiced at the end of the holiday.

    Medical Support
    It is essential that we are notified if you have the following conditions to ensure we can provide appropriate support: epilepsy, diabetes, asthma, heart and respiratory conditions. Please note that in the event of a medical emergency we will access services available locally and we do not provide medical assistance. All customers must travel with a European Health Insurance Card for European holidays outside the UK. Please note that whilst a EHI Card covers most urgent medical costs this varies from country to country and some costs are likely to be incurred.

  4. Dietary Requirements

    Please inform us in advance if you have a food allergy or intolerance, or special dietary requirements to ensure that we can cater for you. If you have complex dietary requirements a diet sheet or menu must be provided, together with all food items not readily available in your country of destination. There is a supplementary charge for some special dietary needs.

  5. Communication needs

    Please make us aware when booking your holiday if you require support for Autistic Spectrum Disorder, visual, hearing or sensory impairment so that we can provide appropriate support. There may be a supplementary charge for some communication support needs.

  6. Complex Needs

    Some holidays are unsuitable for customers with complex needs. However we have vehicles and accommodation which are suitable for those with a combination of physical and learning disabilities. We are always happy to discuss your requirements and will do what we can to help.

  7. Challenging behaviour

    Customers who display challenging behaviour should make us aware of their individual communication needs to ensure we can respond appropriately in all situations whilst on holiday. Please note that our holidays are not suitable for people who display physically challenging behaviour.

  8. Medication

    We are only able to hold customers’ medication when supplied in purpose made dispenser wallets, where dosages are pre-measured with the correct combination and quantity of medication in each compartment. Please ensure that medication is clearly labelled, detailing the customer’s name, the name of the medication, the condition to which the medication relates and the daily dosages with times and all other instructions. If you require us to hold Customers’ medication please state this clearly on the booking form. We DO NOT accept medication in any other format.

  9. Insurance

    You must buy appropriate travel insurance for your destination, including the UK, to come on a Bury Active holiday. We will need the name of your insurer, your policy number and your insurer’s 24 hour helpline number before you travel with us.

  10. Balance Payments

    The balance of your holiday cost is due no later than 60 days before departure (see Section 1). Please make cheques payable to Bury Active. A full itinerary will be sent to you approximately one week before departure. We reserve the right to charge a fee of up to £100 for late payments.

  11. Direct Payments

    We are able to accept payments under the Direct Payments and Individual Budget schemes. Please speak to your social worker or primary care provider for advice.

  12. Departure and Return

    Prices include pick up from, and return to, designated meeting points which will be confirmed on your itinerary. Customers wishing to upgrade to our door-to-door service may do so for an additional charge. Overseas departure and return dates are subject to flight availability and may vary by up to 24 hours from those stated.

  13. Passports

    It is the customer’s responsibility to ensure they have valid travel permits, documents and passports with them at the time of departure. For holidays in the USA please speak to us about visa and passport requirements. Should a customer fail to provide the required documentation they will be refused travel and will incur the full cost of returning them to their home plus the cost of return travel and support charges for a courier. We are unable to provide refunds in these cases.

  14. Cancellation

    In the event of cancellation for any reason the following non-refundable payments are due:

    • cancellation more than 90 days before the start of the holiday - deposit only;
    • cancellation between 90 and 60 days before the start of the holiday - 50% of the full holiday cost;
    • cancellation between 60 and 30 days before the start of the holiday - 75% of the full holiday cost;
    • cancellation less than 30 days before the start of the holiday - 100% of the full holiday cost

  15. Packing and Luggage

    It is essential that all customers travel with appropriate types and quantities of clothing, footwear, outdoor wear, toiletries, medication and personal/grooming items including towels and face cloths for their holiday.

IMPORTANT: LUGGAGE IS LIMITED TO 20KG PER CUSTOMER (unless otherwise specified).